Refund Policy

At Cardtree, we strive to provide exceptional value to our customers. This Refund Policy outlines the conditions and procedures for requesting and receiving refunds for our subscription plans.

1. Definitions

Subscription Period: The duration of your paid plan, either monthly or annually
Refund Window: The period during which a full refund can be requested (30 days from purchase)
Service: Any features, tools, or capabilities provided by Cardtree
Premium Features: Any capabilities not available in the Free Forever plan

2. Subscription Plans

Cardtree offers the following subscription tiers:

Free Forever (no cost)
Personal - $3/month (billed annually)
Personal Pro - $5/month (billed annually)
Teams - $8/month (billed annually)

3. Refund Terms

3.1 Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions
The refund window starts from the date of the initial purchase
Full refunds are available for annual subscriptions within this window

3.2 Prorated Refunds

After the 30-day money-back guarantee period, prorated refunds are not available
You will continue to have access to your paid plan until the end of your billing period

3.3 Currency and Processing

All refunds will be processed in the original currency of purchase
Refunds typically take 5-10 business days to appear in your account
Processing time may vary depending on your payment provider
Cardtree is not responsible for any exchange rate fluctuations between purchase and refund dates

4. Exceptions and Limitations

4.1 Non-Refundable Scenarios

Requests made after the 30-day refund window
Accounts with documented service usage (created business cards or accessed premium features)
Cases of a policy violation or abuse of service

4.2 Account Status Post-Refund

Upon refund processing, your account will revert to the Free Forever plan
Existing data and business cards will remain accessible under Free plan limitations
Premium features will no longer be available
Account settings and preferences will be preserved

5. Refund Request Procedure

5.1 How to Request

Email hello@cardtree.io with the subject line "Refund Request - [Subscription Plan]" and include:

Your full name
Email address associated with your Cardtree account
Subscription plan purchased
Purchase date (if known)
Reason for requesting a refund

5.2 Processing Timeline

Initial review: Within 2 business days
Refund processing: Within 5 business days after approval
Confirmation email: Sent once refund is complete
Funds appearance: 5-10 business days (varies by payment provider)

6. Legal Rights and Compliance

This refund policy does not affect any statutory rights under applicable consumer protection laws
For European Union customers, this policy complies with the EU Consumer Rights Directive
We reserve the right to modify this policy with appropriate notice to customers
Disputes will be handled in accordance with our Terms of Service